Last updated: April 2025
AWG Windscreens & Glazing Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and protect your personal data when you use our website or services.
1. Who We Are
AWG Windscreens & Glazing Ltd is the data controller responsible for your personal data. Our registered address is 5 Shepherds Business Park, Norwich Road, Lenwade, Norwich, NR9 5SH.
If you have questions about this policy or your personal data, contact us at:
- Email: info@awgwindscreens.co.uk
- Phone: 0800 318 711
2. What Data We Collect
We may collect the following personal data:
- Contact details: name, email address, phone number, postcode
- Vehicle information: registration number, make, model
- Service details: the type of work requested, damage descriptions
- Communication records: emails, phone call notes, form submissions
- Technical data: IP address, browser type, pages visited (via cookies and server logs)
3. How We Collect Your Data
We collect data when you:
- Complete our online quote or contact form
- Call, email or message us
- Use our website (via cookies and analytics)
- Book or receive a service from us
4. How We Use Your Data
We use your personal data to:
- Respond to your enquiries and provide quotes
- Deliver our windscreen repair, replacement and calibration services
- Process insurance claims on your behalf (with your consent)
- Send appointment confirmations and service updates
- Improve our website and customer experience
- Comply with legal and regulatory obligations
We will never sell your personal data to third parties.
5. Legal Basis for Processing
We process your data under the following lawful bases (UK GDPR):
- Consent: when you submit a form or agree to us contacting you
- Contract: when processing is necessary to deliver a service you have requested
- Legitimate interest: for website analytics, security and improving our services
- Legal obligation: when required by law (e.g., insurance records, tax obligations)
6. Data Sharing
We may share your data with:
- Insurance companies: to process windscreen claims on your behalf (with your consent)
- Glass suppliers: to order the correct parts for your vehicle
- Website hosting provider: who stores data on secure UK/EU servers
We do not share data with marketing companies or unrelated third parties.
7. Data Retention
We retain your personal data only for as long as necessary:
- Enquiry data: deleted after 12 months if no service is booked
- Customer records: retained for 6 years after the last service (for warranty and legal purposes)
- Website analytics: anonymised after 26 months
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data (Subject Access Request)
- Correct inaccurate or incomplete data
- Delete your data ("right to be forgotten")
- Restrict processing in certain circumstances
- Object to processing based on legitimate interest
- Data portability — receive your data in a structured format
- Withdraw consent at any time (without affecting lawfulness of prior processing)
To exercise any of these rights, email info@awgwindscreens.co.uk. We will respond within 30 days.
9. Cookies & Local Storage
A cookie is a small file stored on your device. We use browser localStorage (not traditional cookies) to remember your cookie preference. We do not use tracking, advertising or analytics cookies.
| Name | Purpose | Type | Duration |
|---|---|---|---|
awg_cookie_consent |
Remembers your cookie consent choice so the banner does not reappear | Strictly necessary (localStorage) | Until browser data is cleared |
Managing Cookies
You can clear localStorage and cookies at any time through your browser settings (Settings → Privacy & Security → Clear browsing data). Clearing your browser data will reset your preference and the banner will reappear on your next visit.
10. Data Security
We take appropriate technical and organisational measures to protect your personal data, including:
- SSL/TLS encryption on our website
- Secure hosting with access controls
- Staff training on data protection
- Regular review of our security practices
11. Complaints
If you are unhappy with how we handle your data, please contact us first at info@awgwindscreens.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
12. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically.