Do you work with NFU Mutual for windscreen claims?

Yes. AWG Windscreens handles NFU Mutual windscreen and glass claims directly on your behalf. You do not need to call NFU Mutual first — call us on 0800 318 711 and we will contact NFU Mutual to authorise the claim.

What is the NFU Mutual windscreen excess?

NFU Mutual typically uses a glass excess of around £75 for windscreen replacement claims. Chip repair is normally free with no excess. Your exact excess is shown on your policy schedule and will be confirmed with NFU Mutual when we process the claim.

Will a NFU Mutual glass claim affect my no-claims bonus?

No. Windscreen and glass claims with NFU Mutual do not affect your no-claims bonus and do not increase your premium at renewal. This is standard across virtually all UK motor insurers for glass-only claims.

How do I make a NFU Mutual windscreen claim?

Call AWG Windscreens on 0800 318 711 with your vehicle registration and NFU Mutual policy number. We contact NFU Mutual, obtain authorisation, book you in, fit the glass or carry out the repair, and settle the invoice with NFU Mutual directly. You pay only your policy excess (if any).

Can I choose AWG Windscreens with my NFU Mutual policy?

Yes. UK motor policies typically allow you to choose your own repairer for glass claims. If you are told you must use a specific supplier, your policy conditions normally still allow you to use AWG Windscreens — we will help clarify with the insurer if needed.

How long does a NFU Mutual claim take to process?

Most NFU Mutual claims are authorised within minutes while you are on the phone with us. For straightforward chip repairs and standard windscreen replacements we can typically book you in the same day or next day. Specialist or complex glass may take 24-48 hours to source.

NFU Mutual Windscreen Claims

NFU Mutual & AWG Windscreens

NFU Mutual is the leading UK insurer for rural, farming and motorhome customers — particularly relevant across AWG's East Anglia coverage area. Many of our plant, agricultural and motorhome customers are NFU Mutual policyholders. Glass claims are handled through a local agent or the central claims team.

NFU Mutual typically uses a £75 glass excess. Chip repair is usually free. NFU Mutual policies often include broader cover for plant, farm vehicles and motorhomes than standard motor policies — if your vehicle is insured on a combined farm or leisure policy, cover may differ from a standard motor claim. Call us and we will check with your agent.

Your NFU Mutual cover includes:

Windscreen chip repair — typically free, zero excess
Full windscreen replacement — typically £75 excess
Rear and side glass — usually covered on the same policy
ADAS camera recalibration where required
No effect on your no-claims bonus

Key NFU Mutual Facts

Typical replacement excess: £75
Chip repair excess: £0 (repair)
No impact on no-claims bonus
No increase in renewal premium
Same-day fitting available for most vehicles
We handle all the paperwork

Excess values are typical Your exact excess depends on your policy schedule and optional add-ons. We confirm the exact figure with NFU Mutual before any work is carried out.

Call Free: 0800 318 711 How Claims Work

Simple Process

How a NFU Mutual Windscreen Claim Works

One call to us. We do the rest.

Call 0800 318 711

Give us your reg and NFU Mutual policy number. We confirm your cover.

We Contact NFU Mutual

We obtain authorisation from NFU Mutual directly. Usually takes a few minutes.

We Book You In

Same-day fitting in most cases. Mobile service to your home or workplace.

Pay Excess Only

You pay £75 (or £0 for chip repair). We invoice NFU Mutual for the rest.