Do you work with Hastings Direct for windscreen claims?

Yes. AWG Windscreens handles Hastings Direct windscreen and glass claims directly on your behalf. You do not need to call Hastings Direct first — call us on 0800 318 711 and we will contact Hastings Direct to authorise the claim.

What is the Hastings Direct windscreen excess?

Hastings Direct typically uses a glass excess of around £85 for windscreen replacement claims. Chip repair is normally free with no excess. Your exact excess is shown on your policy schedule and will be confirmed with Hastings Direct when we process the claim.

Will a Hastings Direct glass claim affect my no-claims bonus?

No. Windscreen and glass claims with Hastings Direct do not affect your no-claims bonus and do not increase your premium at renewal. This is standard across virtually all UK motor insurers for glass-only claims.

How do I make a Hastings Direct windscreen claim?

Call AWG Windscreens on 0800 318 711 with your vehicle registration and Hastings Direct policy number. We contact Hastings Direct, obtain authorisation, book you in, fit the glass or carry out the repair, and settle the invoice with Hastings Direct directly. You pay only your policy excess (if any).

Can I choose AWG Windscreens with my Hastings Direct policy?

Yes. UK motor policies typically allow you to choose your own repairer for glass claims. If you are told you must use a specific supplier, your policy conditions normally still allow you to use AWG Windscreens — we will help clarify with the insurer if needed.

How long does a Hastings Direct claim take to process?

Most Hastings Direct claims are authorised within minutes while you are on the phone with us. For straightforward chip repairs and standard windscreen replacements we can typically book you in the same day or next day. Specialist or complex glass may take 24-48 hours to source.

Hastings Direct Windscreen Claims

Hastings Direct & AWG Windscreens

Hastings Direct is a major UK motor insurer with most policies underwritten by Advantage Insurance Company. Glass claims authorisation is quick and we can handle the whole process on your behalf.

Hastings Direct typically uses an £85 glass excess. Chip repair is usually free. Hastings Premier and YouDrive policies have the same glass cover. Your no-claims bonus is not affected by a glass claim.

Your Hastings Direct cover includes:

Windscreen chip repair — typically free, zero excess
Full windscreen replacement — typically £85 excess
Rear and side glass — usually covered on the same policy
ADAS camera recalibration where required
No effect on your no-claims bonus

Key Hastings Direct Facts

Typical replacement excess: £85
Chip repair excess: £0 (repair)
No impact on no-claims bonus
No increase in renewal premium
Same-day fitting available for most vehicles
We handle all the paperwork

Excess values are typical Your exact excess depends on your policy schedule and optional add-ons. We confirm the exact figure with Hastings Direct before any work is carried out.

Call Free: 0800 318 711 How Claims Work

Simple Process

How a Hastings Direct Windscreen Claim Works

One call to us. We do the rest.

Call 0800 318 711

Give us your reg and Hastings Direct policy number. We confirm your cover.

We Contact Hastings Direct

We obtain authorisation from Hastings Direct directly. Usually takes a few minutes.

We Book You In

Same-day fitting in most cases. Mobile service to your home or workplace.

Pay Excess Only

You pay £85 (or £0 for chip repair). We invoice Hastings Direct for the rest.