Do you work with Direct Line for windscreen claims?

Yes. AWG Windscreens handles Direct Line windscreen and glass claims directly on your behalf. You do not need to call Direct Line first — call us on 0800 318 711 and we will contact Direct Line to authorise the claim.

What is the Direct Line windscreen excess?

Direct Line typically uses a glass excess of around £115 for windscreen replacement claims. Chip repair is normally free with no excess. Your exact excess is shown on your policy schedule and will be confirmed with Direct Line when we process the claim.

Will a Direct Line glass claim affect my no-claims bonus?

No. Windscreen and glass claims with Direct Line do not affect your no-claims bonus and do not increase your premium at renewal. This is standard across virtually all UK motor insurers for glass-only claims.

How do I make a Direct Line windscreen claim?

Call AWG Windscreens on 0800 318 711 with your vehicle registration and Direct Line policy number. We contact Direct Line, obtain authorisation, book you in, fit the glass or carry out the repair, and settle the invoice with Direct Line directly. You pay only your policy excess (if any).

Can I choose AWG Windscreens with my Direct Line policy?

Yes. UK motor policies typically allow you to choose your own repairer for glass claims. If you are told you must use a specific supplier, your policy conditions normally still allow you to use AWG Windscreens — we will help clarify with the insurer if needed.

How long does a Direct Line claim take to process?

Most Direct Line claims are authorised within minutes while you are on the phone with us. For straightforward chip repairs and standard windscreen replacements we can typically book you in the same day or next day. Specialist or complex glass may take 24-48 hours to source.

Direct Line Windscreen Claims

Direct Line & AWG Windscreens

Direct Line has historically worked with their own preferred glass supplier but allows customers to use AWG Windscreens and similar independent repairers. We handle the authorisation call for you.

Direct Line typically uses a £115 glass excess on comprehensive policies. Churchill and Privilege (also Direct Line Group) operate the same way. Chip repair is free with no excess. If you are told by Direct Line that you must use a specific supplier, your policy normally still allows you to choose — we will help clarify.

Your Direct Line cover includes:

Windscreen chip repair — typically free, zero excess
Full windscreen replacement — typically £115 excess
Rear and side glass — usually covered on the same policy
ADAS camera recalibration where required
No effect on your no-claims bonus

Key Direct Line Facts

Typical replacement excess: £115
Chip repair excess: £0 (repair)
No impact on no-claims bonus
No increase in renewal premium
Same-day fitting available for most vehicles
We handle all the paperwork

Excess values are typical Your exact excess depends on your policy schedule and optional add-ons. We confirm the exact figure with Direct Line before any work is carried out.

Call Free: 0800 318 711 How Claims Work

Simple Process

How a Direct Line Windscreen Claim Works

One call to us. We do the rest.

Call 0800 318 711

Give us your reg and Direct Line policy number. We confirm your cover.

We Contact Direct Line

We obtain authorisation from Direct Line directly. Usually takes a few minutes.

We Book You In

Same-day fitting in most cases. Mobile service to your home or workplace.

Pay Excess Only

You pay £115 (or £0 for chip repair). We invoice Direct Line for the rest.