Skip to main content

Aviva Windscreen Claims

We handle your Aviva windscreen claim from start to finish. No paperwork, no phone queues. Just call us.

Aviva & AWG Windscreens

Aviva is one of the UK's oldest and largest motor insurers. Glass claims authorisation is typically instant when we call on your behalf. Aviva Zero, Aviva Plus and standard Aviva policies all include comprehensive windscreen cover.

Aviva typically uses a £75 glass excess for replacement claims — lower than many competitors. Chip repair is free with no excess. Aviva allows customer-chosen repairers (not restricted to their in-house network) which means you can choose AWG Windscreens without penalty.

Your Aviva cover includes:

Key Aviva Facts

  • Typical replacement excess: £75
  • Chip repair excess: £0 (repair)
  • No impact on no-claims bonus
  • No increase in renewal premium
  • Same-day fitting available for most vehicles
  • We handle all the paperwork
Excess values are typical Your exact excess depends on your policy schedule and optional add-ons. We confirm the exact figure with Aviva before any work is carried out.
Call Free: 0800 318 711 How Claims Work

How a Aviva Windscreen Claim Works

One call to us. We do the rest.

1

Call 0800 318 711

Give us your reg and Aviva policy number. We confirm your cover.

2

We Contact Aviva

We obtain authorisation from Aviva directly. Usually takes a few minutes.

3

We Book You In

Same-day fitting in most cases. Mobile service to your home or workplace.

4

Pay Excess Only

You pay £75 (or £0 for chip repair). We invoice Aviva for the rest.

Aviva Claims FAQs

Do you work with Aviva for windscreen claims?
Yes. AWG Windscreens handles Aviva windscreen and glass claims directly on your behalf. You do not need to call Aviva first — call us on 0800 318 711 and we will contact Aviva to authorise the claim.
What is the Aviva windscreen excess?
Aviva typically uses a glass excess of around £75 for windscreen replacement claims. Chip repair is normally free with no excess. Your exact excess is shown on your policy schedule and will be confirmed with Aviva when we process the claim.
Will a Aviva glass claim affect my no-claims bonus?
No. Windscreen and glass claims with Aviva do not affect your no-claims bonus and do not increase your premium at renewal. This is standard across virtually all UK motor insurers for glass-only claims.
How do I make a Aviva windscreen claim?
Call AWG Windscreens on 0800 318 711 with your vehicle registration and Aviva policy number. We contact Aviva, obtain authorisation, book you in, fit the glass or carry out the repair, and settle the invoice with Aviva directly. You pay only your policy excess (if any).
Can I choose AWG Windscreens with my Aviva policy?
Yes. UK motor policies typically allow you to choose your own repairer for glass claims. If you are told you must use a specific supplier, your policy conditions normally still allow you to use AWG Windscreens — we will help clarify with the insurer if needed.
How long does a Aviva claim take to process?
Most Aviva claims are authorised within minutes while you are on the phone with us. For straightforward chip repairs and standard windscreen replacements we can typically book you in the same day or next day. Specialist or complex glass may take 24–48 hours to source.
Reviewed by the AWG technical team — ATA-accredited fitters. Last updated April 2026.

Make Your Aviva Claim in One Call

We handle everything — authorisation, fitting, paperwork. You pay excess only.

Call Free: 0800 318 711 Get a Quote
Call Free